Terms and Conditions
You may return unopened and unused products (excluding those listed below) in original, sellable condition within 15 days of receipt for a refund equal to the product amount (not including shipping charges). You must request a return authorization number by sending us an email at firstname.lastname@example.org or by calling us at 888-443-9222.
Please make sure to indicate your order number, and the item(s) you wish to return and the reason. Please make sure to package the items well. We will not be able to honor credits of merchandise that comes back to us damaged. You may want to insure your package. Once you have received your return authorization number, please write it on the outside of the package and send it to:
Organic Pet Boutique/Returns
3716 Bedfordshire Drive
York, PA 17402
Please note that any item that comes back to us with pet hair on it will incur a $5 cleaning fee. We reserve the right to refuse any item that is too soiled to clean.
Exchanges: Ordered the wrong size or item? Simply place an order online for the correct item and return any item(s) that you do not want in their original condition following the instructions above. Please note that the product you want to exchange must be unopened and unused in original, sellable condition.
Please note the items listed below cannot be Returned.
Gift Baskets: Cannot be returned as they are special order items.
Puppia Coats: Cannot be returned as they are custom made
Strollers: Cannot be returned
Car Seats: Cannot be returned
Custom Dog Clothing and Thundershirts: Can only be exchanged due to hygiene issues
Pet Beds and Furniture: Cannot be returned as they are made to order
Raw Food: Please note that for health safety reasons, we cannot accept returns of frozen raw food. All frozen raw food sales are final.
Books: Books may not be returned.
Gates and Playpens: Cannot be returned as they are made to order
Pet Food: Cannot be returned due to Hygiene issues.
Pet Toys: Cannot be returned due to Hygiene issues.
Mis-shipment: If you have received an incorrect item, please send an email at email@example.com or call us at 888.443.9222. Please reference your order number and we will provide instructions for returning the item and obtaining the correct replacement. All items must be reported within the 15 day return policy period.
Refused Delivery: If your order is refused upon delivery and returned to us, we will charge a restocking fee of $15 plus any return shipping charges. If your order is returned to us because of a mistake in the address that was entered by you, we will have to charge you for the return shipping charges (no mail receptacle, no apartment number, moved, etc.)
Cancelled Orders: Please be aware that we often process orders the same day they are placed or the next day, so you may not be able to cancel your order after it is placed. If you request to cancel your order and it is boxed and waiting for pick up by the delivery service, you will be refunded the amount of the order less 15% of the product price as a restocking fee.
Method of Credit: We will only credit you via the same method of payment used for the order. Credit card credits usually take a couple of days to show up on your account.
Free Shipping Refunds
The shipping charges are not refundable, which includes items that are labeled in our FREE SHIPPING offers. If a customer wishes to return a product that offered "Free Shipping", the actual shipping costs OrganicPetBoutique.com incurred to ship the product as a "free shipping" promotion will not be refunded to the customer.
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Use of Site
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